Effective Date: January 23, 2017
Bugsee’s Services and Collected Data
Customers of our Services (“Customers”) may use our Services to collect certain data about their website, services and applications (“Customer Applications”) on which Customers have integrated our Services (“Collected Data”). Collected Data may include, without limitation, information about the identity of their customers and other users (“Users”), such as name, postal address, e-mail address, IP address and phone number, as well as information about the pages that User visits and the features that they use, and the actions that they take while using the Customer Applications. The Bugsee Service enables Customers to specify the Collected Data that is collected, and, at each Customer’s direction, to pass that data into the Services and to third-party applications and services, and from one application or service to another. Bugsee may also store this data at the instruction of our Customer. Bugsee is not responsible for inspecting the Collected Data that it collects, and collects Collected Data automatically under the direction of its Customers when providing the Services.
Collection of Personally Identifying Information
In the course of your use of the Services, you may provide us with certain personally identifying information that can be used to provide you the Services, to identify and contact you, and to set up and administer your account (“Personally Identifying Information” or “PII”). PII may include, but is not limited to, your name, phone number, credit card or other billing information, email address, and postal addresses. You may at any time refuse to provide the PII that we request; however, this may limit our ability to provide the Services to you.
How We Use Personally Identifying Information
PII is used for the following purposes: (i) to provide, administer and improve our Services, (ii) to better understand your needs and interests, (iii) to fulfill requests you may make, (iv) to personalize your experience, (v) to provide Service announcements, (vi) to provide you with further information and offers from Bugsee or our affiliates, and (vii) protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity.
Bugsee does not respond to “Do Not Track” browser signals or other similar mechanisms. Third parties may collect personal information about your online activities over time and across sites when you visit the Site or use the Services.
Our servers may automatically record certain information about how a person uses our Site (we refer to this information as “Log Data”), including both account holders and non-account holders. Log Data may include information such as a user’s Internet Protocol (IP) address, device and browser type, operating system, the pages or features of our Site to which a user browsed and the time spent on those pages or features, the frequency with which the Site is used by a user, search terms, the links on our Site that a user clicked on or used, and other statistics. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding its features and functionality and tailoring it to our users’ needs and preferences.
If you purchase subscriptions to our Services from our Site, we request that you provide your name, email address, billing address, credit card information, telephone number and other information necessary to open your account and complete the transaction. We do not collect or store your full credit card information (although we may store the last four digits for verification purposes). Our credit card processing service provider will collect and store full payment card information from you to pay for your Service.
Because the nature of our Services does not appeal to children under the age of 13, Bugsee does not knowingly acquire or receive PII from children under 13. If we later learn that any user of our Services is under the age of 13, we will take appropriate steps to remove that user’s information from our account database and will restrict that individual from future access to the Service.
Mailing List Information
You may choose to submit your email address or other contact information via our Site. We may use this information to send you news about Bugsee-related services, products or promotions. We may use one or more service providers to administer these messages, but we do not share your email address with spammers or any other third parties without your permission. We will give you the ability to opt out of marketing-related e-mails by logging in and changing your account settings or by clicking on a link at the bottom of each such e-mail. In some of our communications, we use tracking means, such as a “click-through URL” linked to content on the Site. We track this data to help us measure the effectiveness of our customer communications.
Bugsee may collect and analyze non-PII information about the performance of the Services. From time to time, Bugsee may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of the Services.
Disclosure to Third Parties
Compliance with Laws and Law Enforcement; Protection and Safety. Bugsee may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe reasonably necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, unauthorized or harmful.
Changing or Deleting Your Information
All Bugsee account holders may review, update, correct or delete the PII in their registration profile by logging into their account. Removing your information may limit our ability to provide the Services to you. If you completely delete all such information, your account will be deactivated and you will lose access to the Services. You may also contact Bugsee directly to accomplish the foregoing or if you have additional requests or questions (see “Contact Information” below). We’ll take reasonable steps to provide, modify or delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law. We may limit or reject your request in certain cases, including without limitation where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, where the rights of other persons would be violated, or as required by law. We will respond to all requests within thirty (30) days.
Access to Data Controlled by our Customers
Bugsee has no direct relationship with the individuals whose personal data is contained within the Collected Data processed by the Services. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate personal data provided by our Customers should direct their query to Bugsee’s Customers. If the Customer requests Bugsee to remove or modify the data, we will respond to their request within thirty (30) days. You may also contact Bugsee if you have additional questions or concerns (see “Contact Information” below).
The security of your PII is important to us. We follow generally accepted industry standards to protect the PII submitted to us, both during transmission and once we receive it (including encrypted storage, firewalls and password protection). Each of our employees is aware of our security policies, and your information is only available to those employees who need it to perform their jobs. No method of transmission over the Internet using industry standard technology is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to Bugsee, please be advised that we transfer PII to the United States and process it there.
Links to Other Sites and Services
The Services may contain links to other websites and services. The fact that we link to a website or service is not an endorsement, authorization or representation that we are affiliated with that third party. We do not exercise control over third party websites or services, and are not responsible for their actions. Other websites and services follow different rules regarding the use or disclosure of the PII you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit and services you use.
Voluntary Public Disclosure of Personal Information
We may make available on the Site, or link to, certain opportunities for our members and other users to share information online (e.g., on message boards, in chat areas, in file uploads, through events, etc.). Please be aware that whenever you voluntarily disclose personal information online, that information becomes public and can be collected and used by others. We have no control over, and take no responsibility for, the use, storage or dissemination of such publicly-disclosed personal information. By posting personal information online in public forums, you may receive unsolicited messages from other parties.
Conditions of Use